Effective Date: 8th April 2025

Privacy Policy

MOONGAINS is committed to protecting your personal information and respecting your privacy rights under the UK GDPR and Data Protection Act 2018.

Data Controller

CRPROCESSING LTD
Registered Office: Henleaze House, 13 Harbury Road, Bristol, England, BS9 4PN
Email: [email protected]
Phone: +44 020 512 5512

Personal Data We Collect

• Contact details (name, address, email, phone number)

• Payment and billing information (securely processed)

• Purchase and order history

• Website usage data including cookies and analytics

• Communication preferences

Purpose of Data Collection

We collect and use your data to:

• Fulfil orders and manage deliveries

• Provide customer service and support

• Send marketing communications (with consent)

• Comply with legal obligations and prevent fraud

• Improve our website and services

Legal Basis for Processing

We process your personal data based on:

• Contractual necessity (to fulfil your orders)

• Consent (for marketing communications)

• Legitimate interests (business improvement, fraud prevention)

• Legal compliance

Data Sharing

Your data may be shared with trusted third parties including payment processors, delivery services, and legal authorities when required. We do not sell your data.

Data Security

We employ appropriate technical and organisational measures to safeguard your information from unauthorised access or loss.

Retention Period

We retain personal data for as long as necessary to fulfil the purposes outlined or as legally required, typically no longer than 7 years for transactional records.

Your Rights

You have the right to:

• Access your personal data

• Request correction or erasure

• Object or restrict processing

• Data portability

• Withdraw consent at any time

• Lodge a complaint with the ICO

To exercise these rights, please contact [email protected].

Cookies

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